You can request a complete export of your data at any time. Here is how, and what you will get.
How to request
Open Account → Privacy in your account on the clinic's storefront. Hit "Export my data". We confirm the email on file, then queue the export.
Within 24 hours, you get an email with a download link. The link is valid for seven days and requires your account password to open.
What is in the export
A single ZIP file containing:
- profile.json — your name, email, phone, addresses, preferences
- orders/ — one JSON file per order, with line items and shipping events
- subscriptions/ — one JSON file per subscription with full history
- messages/ — every message between you and the clinic
- acknowledgements/ — age-gate, RUO, terms acceptances with timestamps
- payments.json — payment events (no card numbers, just dates and amounts)
- README.txt — a plain-English explanation of every file
The file is structured so you can read it with any text editor or import into a spreadsheet.
What is not in the export
A few categories of data are excluded:
- Internal notes the clinic team wrote about you (these belong to the clinic, not you)
- IP addresses (we keep these short-term for security only)
- Browser fingerprints (used for fraud detection only)
If you need any of these, message the clinic and they will work with you on a case-by-case basis.
Deletion
If after seeing the export you want everything deleted, the same Privacy page has a "Delete my account" button. Deletion is processed within 30 days. Some records (e.g., shipped orders, tax records) are retained for the legally-required period — typically seven years — but de-identified.